206 1.1 Explain How A Working Relationship Is Different From A
relationship is different from a personal relationship because working
relationships have boundaries. In a
personal relationship it is quite normal to be more open about your private
life and share family details or help each other.
In a working
relationship the boundaries are much tighter.
Generally with a friend you may share jokes and experiences to help a
bond build, that is based on friendship.
With a working relationship a distance must be kept in order for the
service user to receive the appropriate care they require. With a service user the care worker is there
purely to provide a service and not to become a friend. Therefore boundaries are set to limit
conversations to the needs of the service user.
The service user should feel protected and safe and not be included in
any of the care provider’s life activities outside of work. However it is important to not appear too
standoffish and normal conversations should ensure but personal information
about the carer should not be disclosed.
206 1.2 DESCRIBE two different working
relationships in social care settings
relationship between work colleagues should be cohesive and amicable. Whilst maintaining a professional approach
two work colleagues should be able to discuss their concerns regarding work. Colleagues should be able to rely on each
other especially when working as a double up team. There should be good communications between
work colleagues both written and when speaking.
Colleagues should not consider themselves as higher ranking and should
be able to work together sharing tasks and duties regardless of their status. A work colleague should be supportive and
helpful. A work colleague should not be
critical in front of a service user but discuss concerns in private with their
co worker. Ideally you should be able to
trust your colleagues to perform their duties exactly the same each time,
irrespective of whom they are working alongside.
care manager should be open and approachable.
Care staff should be able to confide in the care manager with any
worries or concerns that they may have.
The care manager should provide support and be able to advise the care
worker on their duties. The relationship
between care worker and manager must be truthful and respectful. The care manager must maintain a position of
authority and not become overfriendly with staff. Once again boundaries should be in place where
the care staff and care manager are not overly divulging personal
information. The care manager should
show a certain amount of interest in the development of their staff and be
nurturing towards their employees. The
care manager should protect their staff whilst they are on duty and carry out a
duty of care. The care worker should be
able to raise any concerns to the care manager without any fear of
reprisal. The care manager should
remain impartial and on ly judge staff on their performance and
qualifications. Personalities that are
more favourable to the care m manager should not be given special licence to
perform differently but all staff should
be treated equally.
206 2.1 DESCRIBE WHY IT IS IMPORTANT TO
ADHERE TO THE AGREED SCOPE OF YOUR JOB ROLE
carer must maintain professionalism at all times and only perform duties that
have been allocated to them. This is a
crucial part of care work. If a care
worker for instance starts a weekly shopping trip for a service user without this
activity being listed in a care plan, or by agreeing this activity with the
office manager or supervisor, the care worker is putting themselves at risk. For example : The risk may be financial
abuse, when a service user refuses to pay for goods and also a time
element. The care worker has used their
own time to go shopping for the client and is therefore not being paid by the
company or client.
the above example the care worker can become prone to abuse. The service user can easily take advantage of
care workers who are acting outside of their role. In terms of litigation the care worker or
company providing the service can leave themselves open to litigation if care
plans are not followed. Working outside
of the job role is fairly easy to do.
Changing a light bulb for instance or mowing a service user’s lawn seems
a fairly innocuous. Both of these
activities carry a significant risk if the activities have not been risk
assessed. Also if a service user or care
worker were harmed during such activities the company or care worker could be
sued or lose their job or in some circumstances go to prison.
OUTLINE AGREED WAYS OF WORKING. 206 2.2
a duty of care policy at all times and adhering to the company policies and
procedures would be the agreed ways of working.
Also to not engage in any risky activities that could potentially cause
harm. Whilst working the care worker
must not bring the company into disrepute by working outside of their agreed
ways of working. As previously discussed
the care worker must adhere to the care plan in place and carry out their
duties in a professional manner. The
care worker should work to the best of their abilities and try to provide a
good service. The attitude of the care
worker should match the client ideally and not become too friendly or too
care worker should not pressurise the client in any way this includes rushing
for time or complaining about their work or personal situation. The care worker is to provide an impartial
good time keeping
personable but not over friendly
keep accurate records
is of a reasonable appearance
works to a good standard
seeks help when needed
works well in a team
206 2.3 explain the importance of full and
up to date details of agreed ways of working
agreed ways of working with one client may differ from day to day. Sometimes there is deterioration in health
which necessitates a rapid change in agreed ways of working. Changes to care plans, what is acceptable one
m month may no longer fit the service users criteria this month. It is important to keep up to date records on
agreed ways of working to fit within policies and procedures and to reduce
risk. It is important to work with an up
to date agreed way of working to ensure that the service user is provide with
the best possible care. It is important
to keep up to date with agreed ways of working to protect the staff and service
users from harm. (duty of care
206 3.1 THINK OF TWO PEOPLE YOU WORK IN
PARTNERSHIP WITH : EXPLAIN WHY IT IS IMPORTANT TO WORK IN PARTNERSHIP WITH
care co coordinator. It is important to maintain good
communications with the care co coordinator.
The care co coordinator knows the clients and their history, care
provisions, family and the locations of all the service users. Good communication with the coordinator
provides a smother working day. The care
coordinator can provide distance and travel time information; therefore the
carer can manage their time accordingly and omit most instances of
lateness. The care coordinator has hands
on approach and should be very experienced in care. With a good partnership between care
coordinator and carer the b est service can be provided.
2 Time keeping
3 Sharing information so that care plans
can be altered to accommodate the client
4 Informing the carer of any changes in
6 Advice on policy
7 Day to day worries and anxieties can be
The above list is not exhaustive but in a good
working partnership between the care coordinator and carer most of the day to
day tasks can be covered smoothly.
need to have a good working partnership.
Not only verbal communication but also in coordination of tasks. If the two care workers are working together
utilising hoists, walk aids, mechanical beds it is essential that the two care
workers have a comparable skill and communication level to avoid hazards and
risks. One care worker can be responsible
for recording data, the other care worker can be completing care work
tasks. Therefore the completed care work
is done in a timely and professional manner.
Also the care workers can learn from each other and share good practise.
3.2 identify two ways of working that can help improve partnership working
1 Training of staff helps improve partnership
working. As well as a clear
understanding of the job role, training can improve relations between two
people working together. Both parties with
training have a clear understanding of how to initiate tasks and there is
coordination between two people who have undergone the same training package.
Two people who
are respectful of each other and speak to each other with respect can improve
their quality and performance at work. Maintaining
a professional approach and continuing to work in an organised manner is much
easier when two people have a professional respect for each other. The partnership then allows for each party to
air their views without fear of criticism or reprisal. Mutual respect also helps the workers to
improve and share information.
206 3.3 identify skill and approaches
needed for resolving conflict.
diplomacy are the key approaches to resolving conflict. All sides of an argument must be given a fair
hearing g before any conflict is resolved. To resolve a conflict a decision
must be made to provide the best outcome for the company. Between the care workers conflicts can be
resolved quickly and easily with good communications. When both side have had their views taken in
to consideration then an impartial moderator should be able to make a decision
on how to move forward. Hopefully conflict
is not a bad thing, where we can learn from conflict and disparity the outcomes
of conflict can be positive and a learning experience for both parties at
conflict and also of benefit to the impartial observer.
IN ALL VIEW POINTS
206 3.4 EXPLAIN HOW AND WHEN TO ACCESS
SUPPORT AND ADVICE FOR PARNERSHIP WORKING.
When a service
user needs their care plan changing it is useful to seek advice fromeither a
supervisor or another health care provider, such as the GP or OT. It is important to seek the advice of another
health care partnership if the care worker feels that there is some marked
change in the service users appearance or behaviour. It is important to seek help from another
health care partner if the care worker has noticed that a service user could
have an improved quality of life, by involving an OT for instance.
When a conflict
arises it is important to seek help quickly.
As the conflict builds the problems can be exasperated by a reluctance
to report conflict. If two care workers
are experiencing conflict it is much safer to ask where the conflict is arising
from and how to resolve the problems. If
left and ignored conflicts can grow and the service user is therefore not
receiving the best service. The time of
the service user may be wasted, whilst a conflict is resolved, this is unfair
to a paying service user and bad practise for the company.